Privacy Policy — Travhorse Business
Effective date: July 9, 2026
Last updated: July 9, 2026
App name: Travhorse Business
Android package name: com.travhorse.driverguide
1. Introduction
Travhorse Business (“App”) is a mobile application for travel industry professionals—including drivers, tour guides, destination management companies (DMCs), agents, and restaurant partners—to manage tours, job sheets, group chat, notifications, and related business operations.
This Privacy Policy explains how Coactive Solutions (“we”, “us”, or “our”), operating the Travhorse / TravClicks platform, collects, uses, stores, and shares information when you use the App.
By downloading, installing, or using the App, you agree to the practices described in this Privacy Policy. If you do not agree, please do not use the App.
2. Information We Collect
2.1 Information you provide
When you register, sign in, or use App features, we may collect:
– Account credentials: email address and password (used for authentication)
– Profile information: name, salutation, phone number, profile photo, address, city, country, company name, and professional licence details (where applicable to your role)
– Role and business data: driver, guide, agent, DMC, or restaurant account type; job sheets; tour assignments; service status updates
– Communications: messages you send in tour group chat and related tour communications
– Support requests: information you provide when contacting us
2.2 Information collected automatically
When you use the App, we may automatically collect:
– Device information: a device identifier generated and stored on your device, device model, operating system version, and app version
– Push notification token: Firebase Cloud Messaging (FCM) token used to deliver notifications to your device
– Usage and diagnostic data: app interactions, session information, and error logs needed to operate and improve the App
– Network information: connection status required for online features
2.3 Location information
With your permission, the App may collect:
– Precise and approximate location while you use the App
– Background location when you enable live location sharing in tour group chat
Location is used for tour chat location sharing, local weather information, and related field-staff features. You can control location permissions in your device settings at any time.
2.4 Camera and media
With your permission, the App may access your device camera to scan restaurant voucher QR codes. You may also choose to upload or update a profile photo from your device gallery.
2.5 Locally stored information
Certain data may be stored on your device using local storage (for example, authentication session data, device ID, and restaurant voucher scan history) to support offline access and faster loading.
3. How We Use Your Information
We use collected information to:
– Create and manage your account
– Authenticate you and maintain your session
– Provide tour, job sheet, and service management features
– Enable tour group chat and location sharing among authorized tour participants
– Send push notifications about tours, messages, weather alerts, and operational updates
– Display maps, weather forecasts, currency conversion, and flight-related information where enabled
– Process restaurant voucher scans and related account features
– Improve App performance, security, and reliability
– Respond to support requests and enforce our terms
– Comply with applicable legal obligations
We process your information based on one or more of the following legal bases, as applicable: performance of a contract, your consent (for example, location, camera, and notifications), legitimate business interests, and legal compliance.
4. Android Permissions
The App may request the following Android permissions, depending on the features you use:
| Permission | Purpose |
| — | — |
| Internet | Connect to our servers and third-party APIs |
| Access network state | Verify connectivity before network requests |
| Fine / coarse location | Tour chat location sharing and weather features |
| Background location | Live location sharing in tour chat when enabled |
| Foreground service / foreground service (location) | Continue location-related services while in use |
| Post notifications | Deliver push notifications |
| Camera | Scan restaurant voucher QR codes |
Permissions are requested only when needed for the related feature. You may deny or revoke permissions in your device settings, though some features may not work without them.
5. Third-Party Services
We use trusted third-party services to operate the App. These providers may process data according to their own privacy policies:
| Service | Purpose |
| — | — |
| TravClicks API (mobiledev.travclicks.com) | Account login, profiles, tours, job sheets, chat, and business data |
| Google Firebase (App, Cloud Messaging, Realtime Database) | Push notifications and device token management |
| Google Maps | Map display and location-related features |
| Weather API | Local weather forecasts |
| Exchange Rate API | Currency conversion |
| AviationStack API | Flight-related information (where used in the App) |
We do not sell your personal information to third parties.
6. Data Sharing
We may share information:
– With your organization / DMC and authorized tour participants, as required to deliver tour and operational features (for example, chat, job assignments, and location sharing within a tour)
– With service providers that help us host, secure, and operate the App (such as cloud infrastructure and notification services), under contractual confidentiality obligations
– When required by law, regulation, legal process, or governmental request
– To protect rights and safety of users, our organization, or others, including fraud prevention and security investigations
We do not share your personal information with third parties for their independent marketing purposes.
7. Data Storage and Security
– Account and business data are transmitted over encrypted connections (HTTPS/TLS) where supported.
– Authentication tokens and session data may be stored securely on your device.
– Push notification tokens may be stored in Google Firebase Realtime Database linked to your account email and device identifier.
– We implement reasonable administrative, technical, and organizational safeguards designed to protect your information.
No method of transmission or storage is completely secure. While we work to protect your data, we cannot guarantee absolute security.
8. Data Retention
We retain personal information for as long as necessary to:
– Provide the App and related services
– Maintain your account and business records
– Meet legal, accounting, or regulatory requirements
– Resolve disputes and enforce agreements
When information is no longer needed, we take steps to delete or anonymize it, subject to applicable retention obligations.
Locally stored data on your device (such as scan history) remains on your device until you clear app data, uninstall the App, or use in-app options to remove it where available.
9. Your Rights and Choices
Depending on your location, you may have rights to:
– Access the personal information we hold about you
– Correct inaccurate or incomplete information through your profile settings or by contacting us
– Delete your account and associated data (see Section 10)
– Withdraw consent for optional processing such as location, camera, or notifications via device settings
– Object to or restrict certain processing, where applicable by law
– Request a copy of your data in a portable format, where required by law
To exercise these rights, contact us using the details in Section 13.
10. Account Deletion
You may request deletion of your account through the in-app Delete Account option (where available for your role) or by contacting us at info@ travclickstechnologies.com.
When you delete your account, we will delete or anonymize your personal information within a reasonable period, except where we are required or permitted to retain certain records by law or for legitimate business purposes (such as fraud prevention or dispute resolution).
Deleting your account may also remove associated device notification mappings from our systems.
11. Children’s Privacy
The App is intended for business and professional use and is not directed to children under 13 (or the minimum age required in your jurisdiction). We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us and we will take steps to delete it.
12. International Data Transfers
Your information may be processed and stored in countries other than your own, including countries where our servers or service providers operate. Where required, we take appropriate measures to protect personal information transferred internationally in accordance with applicable data protection laws.
13. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. When we make material changes, we will update the “Last updated” date at the top of this document and, where appropriate, notify you through the App or other reasonable means.
Your continued use of the App after changes become effective constitutes acceptance of the updated Privacy Policy.
14. Contact Us
If you have questions, concerns, or requests regarding this Privacy Policy or your personal data, please contact us:
Coactive Solutions / TravClicks
Email: info@travclickstechnologies.com
Website: https://travclickstechnologies.com
App: Travhorse Business (com.travhorse.driverguide)
We will respond to privacy-related requests within a reasonable timeframe and in accordance with applicable law.
15. Google Play Data Safety Summary
For Google Play Console Data safety declarations, this App may collect and process the following categories of data, depending on features used:
– Personal info: name, email address, phone number, user IDs, professional licence information
– Location: approximate and precise location (including background location when enabled)
– Photos: profile images; camera used for QR scanning (not stored as photos unless you upload a profile image)
– Messages: in-app tour group chat content
– App activity: in-app interactions related to tours, job sheets, and services
– Device or other IDs: device identifier and push notification token
Data is used for app functionality, account management, analytics/performance (operational logs), and communications (push notifications). Data is encrypted in transit. Users can request account deletion as described above.