Privacy Policy
Travhorse Guest App
Effective Date: July 16, 2026 iOS Bundle ID: com.travhorse.guest Android Package: com.travhorse.guest For: Apple App Store and Google Play Store
This Privacy Policy describes how Travclicks ("we," "us," or "our") collects, uses, discloses, and protects information when you use the Travhorse mobile application ("App") as a guest traveler. The App helps you view tour bookings, itineraries, chat with your travel team, receive trip notifications, track flights, and access travel-related tools.
This policy applies to users who download Travhorse from the Apple App Store and Google Play Store. By creating an account or using the App, you agree to this Privacy Policy.
1. Who We Are
App name: Travhorse
Developer / Data controller: Travclicks
Contact email: info@travclickstechnologies.com
Website: https://www.travclickstechnologies.com
If you have questions about this Privacy Policy, account deletion, or your personal data, please contact us using the details above or through your travel agency / destination management company (DMC).
2. Information We Collect
2.1 Information You Provide
Account credentials: email address and password when you sign in or register.
Profile information: name, date of birth, gender, nationality, passport details, government ID documents, address, phone number, email, emergency contact, travel preferences, dietary and health information, languages, occupation, and related details you submit in your guest profile.
Profile photo and uploaded images: including government ID images, travel memory photos, and lost-and-found report photos.
Lost & Found reports: subject, description, contact phone, email, and attached photos.
Chat messages: text and location messages you send in tour chat rooms.
Account settings: password changes, contact-sharing preferences, and account deletion requests.
2.2 Information Collected Automatically
Device and app data: device platform, a locally generated device identifier, push notification token (FCM/APNs), app language preference, and session data stored on your device.
Location data: when you grant permission, we collect approximate or precise location for weather, currency defaults, trip clock features, static location sharing in chat, live location sharing in chat, and emergency SOS alerts.
Notification data: titles, messages, and related metadata from push notifications, which may be stored locally on your device.
Usage-related data: chat read timestamps, cached tour/weather/currency/flight data, and downloaded files (such as tickets, QR codes, and itinerary PDFs) saved to your device.
2.3 Information From Your Travel Provider
Tour and booking details: destinations, dates, itinerary, hotels, restaurants, attractions, guides, transport, passenger counts, tickets, QR codes, and agency contact details.
Explore city content: hospitals, pharmacies, emergency numbers, and local attraction information for your destination.
3. How We Use Your Information
Authenticate you and provide access to your tour bookings and guest account.
Display itineraries, tour details, flights, weather, currency exchange, and destination information.
Enable chat and emergency communication with your tour team, guide, driver, or travel agency.
Send push notifications about your trip, chat messages, and important updates.
Process lost-and-found reports and guest profile submissions.
Improve app functionality, security, and user experience.
Comply with legal obligations and respond to support requests.
4. App Permissions
The App may request the following permissions on your device. You can deny or revoke permissions in your device settings, though some features may not work without them.
Internet: required to connect to our servers and third-party services.
Location (while using the app and, for live location sharing, in the background): used for weather, currency defaults, trip features, chat location sharing, and emergency SOS.
Camera and Photos/Media: used to take or select photos for lost-and-found reports, profile photos, and document uploads.
Storage: used to save downloaded tickets, QR codes, itinerary files, and cached content on your device.
Notifications: used to deliver trip and chat push notifications.
Vibrate: used for notification alerts.
5. How We Share Information
We do not sell your personal information. We do not share your data with third parties for their own marketing purposes. We may share information in the following circumstances:
With your travel agency, DMC, tour operators, guides, and drivers: to deliver your booked services and support your trip (including chat and emergency alerts).
With service providers that help us operate the App, including Firebase (Google) for push notifications and real-time chat storage.
With third-party APIs used for app features, such as weather, maps, places, timezone, currency exchange, and flight status services.
When required by law, regulation, legal process, or to protect rights, safety, and security.
With your consent or at your direction (for example, when you choose to share your contact number or location in chat).
6. Third-Party Services
The App uses the following categories of third-party services:
Travclicks backend API: authentication, bookings, profile, lost & found, notifications, and account deletion.
Google Firebase: push notifications (FCM) and real-time database for chat messages and device tokens.
OpenWeatherMap: weather forecasts and location-based weather.
Google Maps Platform: place search, maps, timezone, and location display.
Frankfurter API: currency exchange rates.
Cirium (api.sky.cirium.com): flight status and schedule information.
OpenStreetMap: map tiles when Google Maps is unavailable.
Device apps you choose to open: phone, WhatsApp, and email apps for contacting tour support.
These third parties have their own privacy policies. We encourage you to review them. We only share the minimum information needed for each service to function.
7. Data Storage and Security
Data is transmitted over encrypted connections (HTTPS/TLS) where supported.
Account and profile data are stored on Travclicks servers.
Chat messages and push notification tokens may be stored in Google Firebase Realtime Database.
Some data is stored locally on your device using secure app storage (for example, login session, preferences, notification history, and cached tour data).
We use reasonable technical and organizational measures to protect your information, but no method of transmission or storage is 100% secure.
8. Data Retention
We retain your information for as long as your account is active and as needed to provide the App and fulfill your tour services.
When you delete your account, we process the deletion request on our servers and remove or anonymize your personal data in accordance with applicable law and our retention practices.
Local app data (such as cached files and notification history) is removed when you log out, delete your account, or uninstall the App.
Some data may be retained longer where required for legal, security, accounting, or dispute-resolution purposes.
9. Account Deletion
You have the right to delete your Travhorse guest account and associated personal data. This section describes how to delete your account in the App and what happens when you do.
9.1 How to Delete Your Account in the App
To permanently delete your account:
Open the Travhorse App and sign in to your account.
Go to the "Account" tab (profile screen).
Scroll down and tap "Delete Account".
Read the confirmation message carefully. Account deletion is permanent and cannot be undone.
Enter your account password to confirm your identity.
Tap "Delete Forever" to submit your deletion request.
Upon successful deletion, you will be signed out and returned to the sign-in screen.
9.2 What Is Deleted
When you delete your account, the following data is permanently removed or scheduled for deletion from our systems:
Your guest account and login credentials.
Personal profile information (name, contact details, passport/ID data, preferences, and uploaded profile photos).
Your association with tour bookings in the guest account system.
Locally stored session data, cached preferences, and notification history on your device.
9.3 What May Be Retained
Some information may be retained after account deletion where permitted or required by law, including:
Records required for legal, tax, accounting, or regulatory compliance.
Anonymized or aggregated data that cannot identify you.
Chat messages or tour records that your travel agency or DMC must retain to fulfill an active or completed tour contract (these are managed under your agency's policies).
Backup copies that are automatically purged on a scheduled rotation.
9.4 Deletion Timeline
Account deletion requests submitted through the App are processed promptly after password verification.
Most personal data is deleted or anonymized within 30 days of a confirmed deletion request, unless a longer retention period is required by law.
If you cannot access the App, you may request account deletion by emailing privacy@travclicks.com from the email address associated with your account. We may ask you to verify your identity before processing the request.
9.5 Apple App Store and Google Play Requirements
In compliance with Apple App Store and Google Play Store policies, Travhorse provides an in-app account deletion feature as described above. You are not required to contact support to delete your account, although you may contact us if you need assistance or cannot access the App.
10. Your Rights and Choices
Access and update your profile information through the App.
Change your password and notification preferences in account settings.
Control location, camera, photo, and notification permissions in your device settings.
Choose whether to share your contact number with your tour team.
Delete your account at any time through the in-app Delete Account feature (see Section 9).
Depending on your location, you may have additional rights under applicable privacy laws, including the EU/UK GDPR, Singapore PDPA, or California CCPA/CPRA (such as access, correction, deletion, portability, or objection to processing). Contact us to exercise these rights.
11. Sensitive Information
The App may collect sensitive personal information that you voluntarily provide, including passport details, government identification documents, health-related information (such as allergies, disabilities, and dietary needs), and emergency contact details. This information is used only to support your travel arrangements and safety. Please provide such information only when necessary for your trip.
12. Location and Emergency Features
If you use chat location sharing or the emergency SOS feature, your location may be shared with members of your tour chat room (such as your guide, driver, or travel agency staff). Live location sharing may continue for a limited period or up to 48 hours during an emergency SOS alert, including while the App is in the background, until you stop sharing or the sharing period ends. Use these features only when you intend to share your location with your travel team.
13. Push Notifications
With your permission, we send push notifications about your tours, chat messages, and trip updates through Firebase Cloud Messaging (Android) and Apple Push Notification service (iOS). You can disable notifications at any time in your device settings.
14. Children's Privacy
The App is intended for guest travelers and is not directed to children under 13 (or the minimum age required in your country). We do not knowingly collect personal information from children without appropriate consent. If you believe a child has provided us personal information, please contact us at info@travclickstechnologies.com so we can take appropriate action.
15. International Data Transfers
Your information may be processed and stored in countries other than your own, including where our servers or service providers (such as Google Firebase) operate. We take steps to ensure appropriate safeguards are in place when transferring data internationally.
16. App Store and Play Store Disclosures
For transparency, the following data types may be collected and linked to your identity, as disclosed in our App Store and Google Play data safety forms:
Contact information (name, email, phone, address).
Identifiers (account ID, device token).
Location (precise and approximate, when permitted).
Photos and files you upload.
User content (chat messages, lost-and-found reports).
Usage data (app interactions, cached content).
Data is used for app functionality, account management, analytics (if applicable), and communication with your travel provider. Data is not sold to third parties.
17. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. We will post the updated policy with a new effective date. If changes are material, we may provide additional notice within the App or by other appropriate means. Continued use of the App after an update means you accept the revised policy.
18. Contact Us
If you have questions, concerns, or requests regarding this Privacy Policy, account deletion, or your personal data, contact:
Travclicks – Travhorse Guest App
Email: info@travclickstechnologies.com
Website: https://www.travclickstechnologies.com
For trip-specific support, you may also contact your travel agency or DMC using the contact details shown in your tour booking within the App.
© 2026 Travclicks. All rights reserved.